Privacy Policy

Languages2U is an online GCSE French tuition service based in the United Kingdom. For data protection enquiries, please contact us at languages2ututor@gmail.com.

We collect the following personal data when you use our services:

• Booking information: name, email address, phone number, year group, exam board, and preferred session times.
• Account information: name, email address, and password (stored securely as a hash) when you create a student account.
• Newsletter subscriptions: name and email address if you sign up to our newsletter.
• Contact enquiries: name, email address, and the content of your message.
• Payment information: we do not store card details. Payments are processed securely via GoDaddy Commerce.

We use your personal data to:

• Process and manage your lesson bookings and confirm appointments.
• Provide access to your student dashboard and lesson resources.
• Send booking confirmations, reminders, and administrative communications.
• Send our newsletter if you have opted in (you can unsubscribe at any time).
• Respond to enquiries submitted via our contact form.
• Comply with our legal obligations.

We process your data on the following legal bases:

• Contract: to fulfil your booking and deliver tuition services.
• Legitimate interests: to communicate with you about your sessions and improve our service.
• Consent: for newsletter subscriptions and marketing communications.
• Legal obligation: where required by law.

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• GoDaddy Commerce — for payment processing.
• Zoom — for delivering live online lessons (subject to Zoom's own privacy policy).
• Email service providers — for sending transactional and newsletter emails.

All third parties are required to handle your data securely and in accordance with applicable law.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for up to 7 years for accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (e.g. unsubscribe from our newsletter).

To exercise any of these rights, please email languages2ututor@gmail.com. We will respond within 30 days.

Our website uses essential cookies to maintain your session and authentication. We do not use third-party advertising or tracking cookies. You can control cookie settings through your browser.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Passwords are stored using industry-standard hashing. All data is transmitted over HTTPS.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page shows when it was last updated.

If you have any questions about this policy or how we handle your data, please contact us at languages2ututor@gmail.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.